Case Study: City Facilities Management achieves improved call routing, lower costs and greater outage resilience with net2phone Global Connect (Microsoft Teams Direct Routing)

City Facilities Management transforms its operations and communication capabilities with net2phone

City Facilities Management, a global facilities management provider with 850 Microsoft Teams users across offices in the US, Australia, Singapore, Malaysia and Hong Kong, faced poor call routing, high telephony costs, and a hybrid setup of Microsoft Teams and on‑premise SBCs/TDM trunks. To consolidate Teams telephony and reduce costs, they engaged net2phone and evaluated net2phone’s Global Connect solution using Microsoft Teams Direct Routing integration.

net2phone migrated all City Facilities Management Teams users off on‑premise SBCs to its Global Connect Direct Routing cloud, creating separate SIP trunks and regional SBC connections per office and decommissioning legacy TDM/SBC equipment. The deployment delivered geo‑redundancy that removed single points of failure, improved call routing and latency via local net2phone POPs and in‑country termination with local DIDs, provided per‑office billing and analytics through dedicated SIP trunks and portal access, and produced significant cost savings across support, licensing, co‑location, equipment and termination while minimizing outage risk.

City Facilities Management