Case Study: City Facilities Management improves call routing, analytics, and cost savings with net2phone

City Facilities Management reduces telephony costs and supports 850 Teams users with net2phone

City Facilities Management, a large international facilities management company, faced challenges with a fragmented and costly telephony system. Their setup involved a mix of Microsoft Teams providers and on-premise hardware across five global offices, leading to concerns about outage risks, high costs, and a lack of consolidated call analytics. They engaged net2phone to migrate to a unified cloud solution using its Microsoft Teams Direct Routing service.

net2phone implemented a solution that migrated all users to its cloud platform, creating separate SIP trunks for each office location to ensure redundancy and localized billing. This eliminated the need for on-premise hardware and legacy trunks. The results included minimized risk of outages through geo-redundancy, improved call routing with lower latency, and better cost visibility per office. net2phone delivered significant cost savings by removing support, maintenance, and equipment expenses for the customer.

City Facilities Management