Case Study: Brechbill Trailers achieves unified communications and mobile business texting with net2phone

Brechbill Trailers - Customer Case Study

Brechbill Trailers, a trailer dealership in Chambersburg, PA, struggled with an on‑premise phone system that lacked SMS/MMS and call‑transfer capabilities, forcing sales associates to use personal cell numbers to text customers. This created a disjointed customer experience, made interaction tracking nearly impossible, and risked missed or misrouted calls. Seeking a modern solution, Brechbill Trailers worked with ThinkEZ IT and adopted net2phone’s hosted VoIP/cloud business phone and unified communications service.

net2phone implemented a unified solution—desk and cordless phones, SMS/MMS on the business number and extension, custom ring‑group tiers, and an analytics portal—backed by a dedicated onboarding specialist. The result was one consistent business number (eliminating personal‑cell use), seamless call and text transfers between departments, and the ability for administrators to monitor call volumes and trends via net2phone’s portal, improving responsiveness and overall customer experience.

Brechbill Trailers