Case Study: Brechbill Trailer Sales LLC achieves unified calling and texting with net2phone

Brechbill Trailer Sales LLC unifies calls and texts across 10+ years with net2phone

Brechbill Trailer Sales LLC faced a disjointed communication system where sales associates had to use personal mobile numbers to text clients, as their on-premise phone system lacked SMS/MMS functionality. This approach caused client confusion and made internal call transfers and tracking interactions impossible. To address this challenge, they partnered with vendor net2phone to implement its hosted VoIP solution.

net2phone provided a unified communications solution that allowed associates to use their business number to call and text from anywhere. The implementation included custom ring groups for better call handling and the ability to transfer texts between departments. As a result, Brechbill eliminated the use of personal phones, streamlined client interactions, and gained valuable analytics. net2phone's dedicated onboarding ensured a smooth and successful deployment.

Brechbill Trailer Sales LLC