Case Study: Berkshire Hathaway HomeServices achieves faster, lower-cost cloud communications with net2phone

Berkshire Hathaway Home Services cuts office move time to minutes with net2phone

Berkshire Hathaway HomeServices Michigan & Northern Indiana faced a significant communication challenge after rapid expansion to over 50 offices, each with its own telecom vendor. With 1,000 mobile agents and 200 corporate staff needing flexible, unified service, and no internal IT department, Director Jon Hartman sought a single, cost-effective cloud phone platform. An initial trial with another hosted PBX provider failed to meet their needs for flexibility and savings.

The solution was implemented with net2phone, which provided its SIP Trunking service paired with a 3CX IP-PBX system. net2phone delivered a feature-rich, scalable cloud system where offices could be onboarded in minutes. The results included substantial cost savings from unlimited domestic and international calling at a low fixed price, quickly recouping transition costs. Hartman noted the service worked flawlessly with easy management and responsive support from net2phone.

Berkshire Hathaway Home Services