Case Study: Nashville.gov improves citizen access to services with Net Tango

Nashville.gov improves citizen search across 3K+ daily queries with Net Tango

Nashville.gov, the official website for the Metro Government of Nashville, faced the challenge of organizing its vast content in a way that was intuitive for citizens. The site's structure mirrored the government's internal organization, which led to user frustration and increased calls to city staff. Net Tango was engaged to redesign the website with a focus on improving user experience and simplifying access to services.

Net Tango implemented a user-centric redesign using Drupal CMS, which included a new service-focused architecture and an advanced cloud-based search system powered by SearchStax. The solution streamlined how citizens find information and submit service requests. The results included a more efficient, user-friendly website that better meets the needs of Nashville's 1.9 million residents and handles over 3,000 daily searches effectively.

Nashville.gov