Case Study: The Agriculture Company achieves 90% faster MTTR and 50–74% lower network management costs with NETSCOUT nGeniusONE Service Assurance

World-Renowned Agribusiness Giant Optimizes Its Business Services Delivery with NETSCOUT

One of the largest privately held agribusiness companies in the U.S., with global operations spanning frozen food processing, fertilizer, feed ingredients and plant/animal science, faced a major IT challenge: supporting 10,000+ employees and complex business processes across a wide enterprise network while lacking the L2–L7 service visibility needed for reliable service assurance and fast problem triage.

By deploying NETSCOUT’s nGeniusONE platform powered by Adaptive Service Intelligence (ASI), the company gained end-to-end visibility and proactive service triage. Results included a 90% reduction in mean time to resolution, 50–75% improvements in problem identification, MTTK and overall service performance, a drop in war-room troubleshooting from 10–20 hours to under five, and a 50–74% reduction in network performance management capital expenditures—boosting ROI, end-user experience, and IT productivity.