Case Study: North American Hardware Chain achieves faster deliveries and improved uptime with NETSCOUT nGeniusONE

Visibility into Warehouse App Improves Delivery Time to Customers

This North American hardware chain with thousands of stores and over 300,000 employees was experiencing shipment slowdowns caused by a proprietary warehouse application that failed to scan inventory on conveyor belts. The delays threatened store inventory, online order fulfilment and revenue, and NetOps needed end-to-end visibility in remote distribution centers to determine whether the network or the application was at fault.

NETSCOUT’s InfiniStreamNG and nGeniusONE provided wire-data analytics, service dashboards and dependency maps that revealed a hidden WAN component and multiple issues — MTU misconfiguration, asymmetric routing, hard-coded IPs, DNS errors, a faulty cable and ultimately an application code bug. With these insights the team worked with the vendor to fix the problems, improving uptime and availability, speeding issue resolution and mitigating the business risk of delayed shipments.