Case Study: U.S. Healthcare and Insurance Company achieves seamless hybrid data center migration and improved customer experience with NETSCOUT nGeniusONE

Visibility Into New Cloud Data Center Helps Insurer Protect Customer Experience

This well-established U.S. healthcare and insurance company serves more than 10 million customers and employs over 25,000 people. Rapid organic growth and acquisitions, plus a move to a leaf-and-spine network and a two-site data center migration (including an Equinix colo), exposed limits in its legacy monitoring tools—leaving IT without the cloud and virtual visibility needed to ensure reliable customer web, mobile and voice services under a tight timeline.

The company deployed NETSCOUT’s nGeniusONE platform with InfiniStreamNG software appliances, vSTREAM virtual sensors, and a Visibility-as-a-Service (VaaS) engagement to deliver end-to-end wire-data visibility. The solution enabled proactive monitoring of east‑west and cloud traffic, faster onboarding of IT power users, reduced mean-time-to-repair, fewer appliances and lower CAPEX, and a smoother data center migration that protected and improved customer experience.