Case Study: Top-ranked academic health center achieves comprehensive visibility into Epic and voice services with NETSCOUT nGeniusONE

Visibility Into Healthcare’s Voice and Epic Services Helps Improve Quality

This top-ranked academic health center — with multiple regional hospitals (including a Level 1 trauma center and renowned pediatric hospital), thousands of staff, and millions of outpatient visits annually — needed better visibility into and between its geographically distributed primary and backup data centers. IT required a solution to troubleshoot Epic EHR performance, SIP trunking and UC&C voice quality, wireless-to-physical network interactions, and visibility into services like Citrix VDI, HL7 and DICOM, while supporting a roadmap to SaaS and cloud.

The organization deployed NETSCOUT’s nGeniusONE service assurance platform with InfiniStreamNG appliances, nGenius 5000 packet flow switches, and nVaaS professional services to instrument multiple data centers and build dashboards and workflows. The result was comprehensive, cross-data-center visibility for voice and EHR applications, faster troubleshooting of SIP/VoIP and Epic issues, and rapid time-to-value through nVaaS — giving IT confidence the solution will scale as they move to SaaS and cloud.