Case Study: Large North American Airline Company achieves full application visibility and global service assurance with NETSCOUT

Visibility into Application Performance Helps Airline Assure Passengers Keep Flying

This case study profiles a large North American airline—one of the world’s top 25 carriers serving over 4 million customers monthly—that depends on a global network to support ticketing, call centers, airport operations and digital services. After a reservation outage exposed gaps in their monitoring and their legacy management platform reached end-of-life, IT leadership moved to replace multiple disparate tools with a single, scalable service assurance solution to eliminate blind spots and reduce operational complexity and cost.

The airline selected NETSCOUT’s nGeniusONE platform with InfiniStreamNG appliances, vSTREAMs, nGenius for Flows and nGeniusPULSE, using Adaptive Service Intelligence to collect and correlate wire and flow data across data centers, remote sites and the cloud. The deployment delivered a single pane of glass for global visibility, faster isolation of incidents (for example pinpointing a CPU issue on a database server), improved mean time to resolution for voice, video and data services, and lower operating expense by consolidating vendors.