Case Study: Global Manufacturer of Laboratory Solutions achieves faster problem resolution and reduced MTTR with NETSCOUT

Visibility in Virtual Environments Accelerates Problem Resolution for Manufacturer

A global manufacturer of laboratory and analytical technologies with more than $2B in annual revenue and 5,000+ employees faced recurring application slowdowns for European users—notably Citrix, Oracle and Office365—after moving services into a virtualized server farm. IT lacked east/west packet visibility in the virtual environment, couldn’t pinpoint whether slowdowns were caused by servers or applications, and needed a way to share diagnostics between Network and Application teams while preserving visibility as services move to the public cloud.

Because they already used NETSCOUT nGeniusONE and InfiniStreamNG, the company expanded monitoring with vSCOUT and vSTREAM virtual appliances to generate ASI “smart” data from packet traffic in VMware. That packet-level visibility quickly revealed a downed server causing timeouts, enabling faster root-cause analysis, reduced MTTR, improved end-user performance in Europe, and better collaboration between Network and Apps teams — positioning IT for smoother cloud migrations.