Case Study: Leading Medical and Health Care Company achieves extended smart-edge visibility and faster MTTR for patient-impacting applications with NETSCOUT nGeniusONE

Visibility Extended to Remote Medical Buildings for Protecting Health Care Services

A century-old national healthcare leader expanding its hospital campus and remote medical buildings relied on fast, secure access to clinical and research applications. Although they had already deployed NETSCOUT’s nGeniusONE for campus monitoring, outsourcing many NetOps functions exposed a visibility gap at new office buildings and a need for vendor expertise and best-practice workflows to assure performance and security for patient-impacting apps like Epic and Microsoft Teams.

The IT team extended smart-edge visibility using nGeniusONE with InfiniStreamNG appliances, nGenius Packet Flow Switches, and NETSCOUT’s Visibility-as-a-Service (nVaaS) for deployment and operational support. This approach delivered quick time-to-value, reduced MTTR for voice and certificate issues (including fixing a Teams QoS misconfiguration and replacing/strengthening expired SSL/TLS certificates), and gave NetOps and SecOps the end-to-end insight needed to protect performance and security across the expanded facilities.