Case Study: Visa achieves 50–79% improved service performance and faster MTTR with NETSCOUT nGeniusONE

Visa is Everywhere It Wants to be with NETSCOUT

Visa, a global payments leader processing billions of transactions yearly, operates a vast, high-performance IT infrastructure that must deliver secure, real-time payment processing at massive scale. With data centers, thousands of servers, switches and firewalls, and services spanning cloud, UC, IoT and more, Visa needed end-to-end visibility to prevent service blind spots, accelerate root-cause diagnosis, and support continuous digital transformation without disrupting millions of customers and merchants.

Visa deployed NETSCOUT’s nGeniusONE service assurance platform (with InfiniStream and ASI technology) to gain real-time, service-centric visibility across its network, applications and infrastructure. The result: service performance improved by 50–79%, business risk was substantially reduced, mean time to investigate/repair fell about 20%, total cost of ownership improved, and teams achieved a fast payback through greater operational efficiency—making nGeniusONE the IT staff’s go-to troubleshooting and assurance tool.

Visa

Robert Ferguson

IT director