Case Study: US Department of Homeland Security - Customs & Border Protection achieves 80–100% improved service performance and reduced business risk with NETSCOUT nGeniusONE Platform

US Department of Homeland Security-Customs & Border Protection - Customer Case Study

The U.S. Department of Homeland Security — Customs & Border Protection, a federal agency, faced the challenge of managing complex digital services at scale and keeping up with rapid change. They needed real‑time situational awareness, automatic discovery of service dependencies, and fast root‑cause identification across network, application and user perspectives, and evaluated multiple vendors before selecting NETSCOUT.

NETSCOUT’s nGeniusONE platform delivered continuous monitoring, real‑time analytics, service‑centric dashboards and InfiniStream/nGeniusPULSE capabilities to provide holistic visibility. As a result, CBP rated NETSCOUT best‑in‑class or significantly better versus alternatives, reduced business risk by 10–24%, improved service performance by 80–100%, and realized payback in 0–3 months for customer experience and operational efficiencies (3–6 months for new business models and collaboration).