Case Study: U.S. City Relies Eliminates Visibility Gaps and Ensures Reliable Digital Services with NETSCOUT nGeniusONE and InfiniStreamNG

U.S. City Relies on Packet-Based Monitoring To Eliminate Visibility Gaps and Ensure Digital Services

A tech-forward U.S. city’s centralized IT agency — responsible for more than 50 departments and millions of residents using web portals, VoIP-based E911, billing, and other digital services — faced visibility gaps after migrating to a new data center and expanding cloud and remote-edge services. Those blind spots threatened application and network performance, troubleshooting ability, and the reliability of critical services like emergency dispatch and UCaaS for city employees.

The agency deployed NETSCOUT’s nGeniusONE and InfiniStreamNG appliances in strategic locations and engaged NETSCOUT’s Visibility as a Service (VaaS) to extend packet-based, end-to-end monitoring across on‑premises and cloud environments. As a result, teams gained real-time diagnostics, service dependency mapping, and faster, more accurate problem resolution — improving data center and cloud performance and helping ensure consistent, reliable citizen-facing digital services.