Case Study: U.S.-based, International Travel Commerce Company achieves reduced transaction latency and protects revenue with NETSCOUT nGeniusONE

U.S.-based, International Travel Commerce Company Addresses Network Latency Problems and Protects Revenue with NETSCOUT

A U.S.-based, multi-billion-dollar international travel commerce company that processes billions of transactions daily through a network of travel agents faced recurring website database search slowdowns and transaction timeouts. Because internal monitoring couldn’t send alerts, IT was reactive to incidents—putting revenue, customer experience, and the company’s required 99.985% uptime (which tied to staff bonuses) at risk.

The company deployed NETSCOUT’s nGeniusONE platform (with InfiniStream and packet flow switches) to pinpoint the problem: an overload in a VIP load‑balanced server pool that spiked to three million new sessions and pushed response times past the 270 ms threshold. With that visibility IT proactively tuned caching servers, increased concurrent session handling, reduced MTTR, improved capacity planning, detected DoS activity faster, and protected revenue and uptime.