Case Study: U.S. Financial Services Company achieves unified packet visibility and improved IT effectiveness with NETSCOUT nGenius Packet Flow System

Unified Packet Visibility Improves IT Effectiveness

A U.S. financial services company with more than 3,000 employees and over $100 billion in managed assets relied on a distributed contact-center network to support tens of thousands of customers. Their IT team faced visibility and monitoring gaps: third-party packet brokers were failing to perform packet de-duplication, forwarding inconsistent traffic to InfiniStream appliances, and providing poor vendor support—hindering unified communications and security initiatives.

The company deployed NETSCOUT’s software-driven nGenius Packet Flow System (nGenius 5010 switches with Packet Flow eXtender, nGeniusONE, InfiniStream appliances and Flow Collectors), which delivered reliable aggregation, replication, load balancing and accurate de-duplication plus NetFlow generation and a Service Port feature to target traffic per tool. The result was scalable, feature-rich visibility that reduced operational complexity and costs, improved IT productivity and cross-team collaboration, and provided stronger vendor support.