Case Study: Visa achieves real-time UC&C service assurance and reduced MTTR with NETSCOUT nGeniusONE

Unified communications and collboration services assurance is paramount in the digital workplace

NETSCOUT helps enterprises maintain the availability and performance of Unified Communications and Collaboration (UC&C) services—video conferencing, VoIP, telepresence and related applications—across complex, multi-vendor and multi-location environments. Organizations face the challenge of end-to-end monitoring and rapid triage to prevent costly downtime, optimize deployments, support agile collaboration, and control CAPEX while integrating cloud, mobility and IoT-driven digital transformation.

NETSCOUT’s nGeniusONE platform, powered by Adaptive Service Intelligence and InfiniStream appliances, delivers real-time, contextual visibility and analytics across the entire UC&C service delivery path to pinpoint root causes quickly. The result: dramatic reductions in war-room time, mean time to knowledge and repair, and improved user experience—90% of surveyed enterprises rate nGeniusONE superior for UC&C; customers like Canadian Tire reported 80–100% reductions in business risk and performance improvements with a 0–3 month payback, and Visa calls it their “go-to” tool for problem isolation.

Visa

Robert Ferguson

IT director