Case Study: Leading Pharmaceutical Company achieves rapid Microsoft Teams executive‑level performance restoration with NETSCOUT Smart Edge Monitoring

Troubleshooting Microsoft Teams UCaaS in Transformed Wi-Fi Networks

This leading pharmaceutical company was migrating from desk phones to a Microsoft Teams UCaaS platform — including Contact Center operations covered by a strict uptime SLA — when executives at its headquarters began reporting unexpected voice-quality problems. The issue exposed visibility gaps in the transformed corporate Wi‑Fi environment during the phased Teams rollout and created urgent pressure on IT to identify and resolve executive-level performance degradation quickly.

IT engaged NETSCOUT Smart Edge Monitoring and a Premium Services Engineer, deploying nGeniusONE, InfiniStreamNG/vSTREAM appliances and nGeniusPULSE nPoint sensors to run nearly 50 synthetic tests across ethernet and Wi‑Fi. Those tests pinpointed a misconfiguration in the executive Wi‑Fi SSID; after targeted fixes, Teams voice quality was restored. The rapid, cost-contained resolution established IT best practices for the global Teams rollout, validated the NETSCOUT investment, and helped ensure continuity for Contact Center and executive communications.