Case Study: Top-Tier Hospital achieves faster image analysis and quicker remote radiologist response with NETSCOUT nGeniusPULSE

Top-Tier Hospital Optimizes Performance of Image Analysis Application that Impacts Patient Care

A top-tier, century-old US hospital with 60,000 staff and a nationwide remote radiologist program was facing recurring delays: specialists reported slow VPN logins and lengthy downloads of 100MB+ medical images, risking slower diagnoses and patient care. IT struggled to isolate the problem domain because they lacked reliable, remote-user perspective data, which prolonged troubleshooting and resolution times.

NETSCOUT extended its existing data-center monitoring with an nGeniusPULSE virtual server and nPoints at remote sites to run synthetic, hop-by-hop tests and compare remote vs. in-office performance. The solution delivered clear visibility into remote-user experience, provided objective evidence to pinpoint slowdowns, reduced mean time to repair, enabled faster escalation to ISPs and other teams, and improved responsiveness of the radiology workflow that supports timely patient care.