Case Study: Leading Global Law Firm achieves optimized Telepresence quality and faster issue resolution with NETSCOUT nGenius UC Server

Top Ten Law Firm Assures Global Telepresence Quality with NetScout

A top-ten global law firm with about 2,000 attorneys across 31 offices deployed multi-screen Telepresence to improve collaboration and reduce travel, but rising usage exposed intermittent packet loss and degraded video sessions across third-party networks. Traditional telephony tools provided no end-to-end visibility, leaving IT unable to diagnose or resolve performance issues that were harming client and executive experiences.

The firm deployed NetScout’s nGenius UC Server plus Voice/Video Data Collector and Engine appliances to analyze bidirectional RTP/RTCP streams, correlate CDRs and replay sessions in real time. This pinpointed and fixed packet loss, moved IT from reactive to proactive management, enabled Telepresence expansion to desktops, reduced travel costs, boosted client satisfaction, and delivered the expected ROI and lower total cost of ownership.