Case Study: Leading Top Healthcare Insurer Company achieves enterprise-wide service performance improvements and faster MTTR with NETSCOUT nGeniusONE

Top Healthcare Insurer Improves Enterprise-Wide Service Performance with NETSCOUT Visibility

A nationally recognized healthcare insurer serving millions depends on high‑performing digital portals and information systems. As its IT environment grew more complex, visibility gaps—especially at VPN/remote edges, peering/ingress‑egress points, multitier application dependencies, and unified communications—made troubleshooting slow and increased mean time to repair (MTTR), risking service disruptions that could affect patient care and customer experience.

NETSCOUT expanded its nGeniusONE deployment with InfiniStreamNG appliances and nGenius packet flow switches to capture packet‑level data across core, cloud and edge locations, provide Service Dashboard views, and enable contextual drilldowns and packet forensics. This delivered real‑time visibility, faster root‑cause analysis, improved MTTR and accelerated ROI, resulting in more reliable service performance and better experiences for agents, policyholders and healthcare providers.