Case Study: Leading Health Care Company achieves 24/7 EHR service assurance and rapid root-cause resolution with NETSCOUT

The Future is Now for the Health Care Industry to Maximize Its Opportunities in the Digital Age

NETSCOUT helps health care organizations tackle the digital-transformation (DX) wave that’s increasing service-delivery complexity, exploding data volumes, and driving real-time patient expectations. Providers must monitor EHR/HL7 transactions, ensure 24/7 availability of clinical applications, and rapidly pinpoint infrastructure or application problems to avoid degraded care and regulatory risk.

NETSCOUT’s nGeniusONE platform with Adaptive Service Intelligence (ASI) continuously converts traffic into actionable metadata for real-time analytics, enabling HL7 transaction monitoring, fast root-cause identification and reduced MTTK/MTTR. The result: faster resolution (fewer war-room hours), measurable ROI, improved clinical-application availability and demonstrated real-world value—e.g., a rapid fix at Cleveland Clinic that restored critical caregiver communications.