Case Study: Major healthcare organization improves patient care and network reliability with NETSCOUT observability

The Beating Heart of Today’s Modern Healthcare Organizations is Reliable Network Connectivity

A major healthcare organization serving tens of millions of patients across nearly a dozen states faced significant challenges in ensuring reliable network connectivity for its hundreds of facilities. Visibility gaps in its complex, distributed SD-WAN environment threatened the performance of vital applications like EPIC, telemedicine, and ePharmacy, directly impacting patient care and operational efficiency. To address this, the organization turned to NETSCOUT for a solution.

NETSCOUT implemented its observability solutions to provide deep visibility across the entire digital ecosystem. This enabled the IT team to quickly pinpoint and resolve latency issues, maximizing the reliability of critical systems. As a result, the healthcare provider eliminated connectivity problems, improved uptime for patient portals, and ensured continuous access to telemedicine services. NETSCOUT's solution was instrumental in enhancing patient care, achieving operational cost savings, and supporting the organization's reputation for excellence.