Case Study: Americas Financial Services Company achieves improved digital banking transaction performance and faster incident resolution with NETSCOUT

Sustaining Financial Service Business Operations With NETSCOUT Visibility Without Borders

An Americas financial services company managing more than $850 billion in customer assets, 15,000+ employees and 1,000+ locations faced growing customer demand for mobile and web banking that outpaced its existing WAN‑perimeter monitoring. The NetOps team needed deeper visibility into data center and east‑west traffic to monitor digital transactions and move beyond reliance on SNMP MIB statistics for troubleshooting and service assurance.

They expanded nGeniusONE analytics and deployed software InfiniStreamNG appliances inside data centers while retaining perimeter data sources, giving end‑to‑end visibility into banking platforms and internet traffic. The change enabled proactive protocol analysis, better bandwidth and usage insights, and faster root‑cause identification—reducing MTTR and MTTK—while delivering cost‑effective extension of legacy NETSCOUT investments, improved service continuity, and stronger business alignment for the IT organization.