Case Study: State-Owned Bank achieves MTTR reduction from 2 days to 3 hours with NETSCOUT nGeniusONE

State-Owned Bank Slashed MTTR from 2 Days to 3 Hours with NETSCOUT

This state-owned international bank with hundreds of branches, over a thousand ATMs and thousands of employees was modernizing its network to support mobile banking and digital services. As it adopted multiple vendors and expanded remote sites and contact centers, legacy SNMP tools lacked application-level visibility, leaving the IT team unable to pinpoint causes of mobile app latency, UC&C voice/video quality problems, and multi‑hop load‑balancer/firewall issues across a complex, distributed environment.

The bank deployed NETSCOUT’s nGenius Enterprise Performance Management (nGeniusONE, InfiniStreamNG, Remote ISNG 690, vSTREAM and packet flow switches) to deliver DPI-powered, end‑to‑end packet visibility via ASI. That single‑pane observability quickly identified root causes (for example, a provider QoS mismatch and a database-cluster issue), enabled accountability with third parties, reduced finger‑pointing, and cut average MTTR from two days to three hours while restoring reliable user experience.