Case Study: State & Local Government achieves 90%+ MTTR reduction with NETSCOUT

State & Local Government - Customer Case Study

NETSCOUT was engaged by a state and local government organization struggling to triage and optimize IT service performance. After evaluating alternatives such as CA, Riverbed, NetQoS and HP, the customer selected NETSCOUT’s single, service-oriented performance management platform to gain a consistent, end-to-end view of applications and service delivery infrastructure.

Using NETSCOUT’s ASI-powered solution, the agency achieved rapid, measurable gains: war-room time for core incidents dropped from 20–30 hours to up to 5 hours (a 75–83% saving), MTTR fell by 90%+, and capital expenditures for performance management were reduced by 50–74%. The deployment also lowered operational expenses, improved IT staff productivity, and drove 50–100% improvements across problem identification and service performance metrics, resulting in higher uptime and faster problem resolution.