Case Study: State IT Team achieves faster troubleshooting and improved network performance with NETSCOUT

State IT Teams Improve Service in Managing Increased Network and Application Demands with NETSCOUT

A large state IT organization supporting more than 40 state and local agencies — with a 200‑member team covering Network Operations, Hosted Applications, Voice and more — faced a roughly 30% annual increase in network traffic driven by more users and applications. Critical citizen-facing services (finance, health and human services, juvenile justice, etc.) required uninterrupted performance, while the Help Desk increasingly needed Level 2/3 forensic triage for issues intractable to existing third‑party tools and wanted remote “do‑it‑yourself” analysis capabilities for local agency technicians.

The IT team deployed NETSCOUT’s nGeniusONE service assurance platform with InfiniStreamNG appliances (10Gb monitoring and ASI+), NETSCOUT TAPs and OptiView XG tablets. The solution delivered higher backbone throughput, extended packet‑level “back‑in‑time” storage for forensic analysis, proactive latency alerts, and faster local troubleshooting — improving application and network performance, shortening incident resolution, enabling regional technicians to diagnose issues directly, and increasing synergy between Network Operations, Help Desk and agency IT staff while positioning the organization for future growth (e.g., VoIP).