Case Study: Western U.S. State achieves pervasive network & UC visibility and resolves multi‑vendor voice quality issues with NETSCOUT

State Government IT Meets Strategic Technology Challenges with NETSCOUT

A Western U.S. state government’s centralized IT team — responsible for multi-location data centers, applications, unified communications, and wireless services — needed to modernize as part of a Strategic Plan while upgrading to a 10G environment. They faced critical visibility gaps (north-south and east-west traffic), inconsistent voice quality across three different phone systems, limited ability to validate new office wiring and Skype for Business deployments, and insufficient wireless performance insight during high-profile meetings.

The agency deployed NETSCOUT’s nGeniusONE with ASI, InfiniStreamNG and packet flow switches, vSTREAM virtual appliances for VMware east-west visibility, and nGeniusPULSE with hardware nPoints for active VoIP and wireless testing. The solution delivered pervasive, vendor-agnostic visibility and smarter analytics, improved wired/wireless/UC and virtual-server performance, restored parity in multi-vendor voice quality, reduced operating expenses by consolidating tools, and enabled continued progress on Strategic Plan initiatives.