Case Study: State Department of Human Services achieves faster root-cause resolution and reduced finger-pointing with NETSCOUT nGeniusONE and InfiniStreamNG

State Agency CIO Seeks to Stop Organizational Finger-Pointing with NETSCOUT

A U.S. State Department of Human Services (DHS) — a large agency delivering benefits with more than 2,000 staff across central and regional offices — was struggling with frequent war‑room troubleshooting, fragmented vendor toolsets, and limited end‑to‑end visibility. With a strategic push to modernize (VMware and cloud) and tight budget constraints, the CIO asked NETSCOUT for a way to stop organizational finger‑pointing and speed problem resolution.

The DHS deployed NETSCOUT’s nGeniusONE service assurance platform with InfiniStreamNG appliances, PFOS packet‑flow software on a COTS PFS 5010, and the nGenius Flow Collector to bring NetFlow into ASI “smart data” analytics. The single‑vendor, open‑compute solution delivered a single pane of glass for visibility, faster root‑cause identification, improved cross‑team collaboration and end‑user performance, and reduced CAPEX/OPEX while supporting VMware and security integrations.