Case Study: Leading Government Hospital assures quality employee experience and reduces MTTK with NETSCOUT nGeniusPULSE VaaS

State Agency Assures Quality Employee Experience With NETSCOUT

A state agency that manages a multi-hospital government healthcare system with thousands of staff needed better visibility as employees shifted to remote work during the COVID pandemic. Executives and staff were experiencing degraded collaboration (Webex, Teams), VPN instability, dropped RDS sessions and slow SaaS performance; IT’s priority was a cost-effective, turn‑key way to reduce Mean Time to Knowledge (MTTK) and Mean Time to Repair (MTTR) and improve end-user experience across hospitals, the data center, cloud and home.

They deployed NETSCOUT’s nGeniusPULSE (virtual appliance) with hardware and virtual nPoint sensors and engaged nGenius Visibility as a Service for remote deployment and consultative support. The solution delivered rapid time-to-value, enabled synthetic transaction testing, and quickly pinpointed high‑utilization WAN links, overloaded virtual servers and third‑party WAN/SaaS issues—reducing MTTK/MTTR and restoring reliable collaboration and productivity for remote and on-site employees.