Case Study: State-Affiliated Insurer achieves virtual network visibility and assured web-portal performance with NETSCOUT nGeniusONE

State-Affiliated Insurer Gains Virtual Network Visibility with NETSCOUT

A state-affiliated insurer that provides Workers Compensation coverage for small- and medium-sized businesses relies on a high-traffic public web portal for policy applications, claims filing, proof of insurance and payments. After a mobile-enabled update, portal performance problems began delaying claims processing and risking public scrutiny, while the IT team lacked visibility into east–west traffic in the virtualized data center and could not effectively troubleshoot or report on the issue.

The insurer deployed NETSCOUT’s nGeniusONE service assurance platform with InfiniStreamNG appliances (ASI+) and Delivery Services to capture real-time, end-to-end traffic across physical and virtual environments. The solution restored visibility into application flows and user sessions, enabled faster, repeatable troubleshooting, reduced portal downtime, improved user experience for employers and injured workers, and strengthened coordination between Network Management and Business Operations.