Case Study: S&P 500 Computer Software Company reduces business risk and boosts service performance with NETSCOUT nGeniusONE Platform

S&P 500 Computer Software Company - Customer Case Study

A blinded S&P 500 computer software company needed better visibility and assurance across its IT services. They faced challenges around automatically discovering service-delivery components and their interdependencies, understanding capacity and trend-driven planning, and quickly identifying root causes of performance issues—including unified communications (SIP trunking, call servers, voice and video).

The company implemented NETSCOUT nGeniusONE with InfiniStream appliances, nGeniusPULSE and ASi to gain holistic, single-platform visibility and rapid triage. The solution was rated best-in-class across cloud, virtualization, UC&C, IoT and continuous deployment monitoring, reduced business risk by 80–100%, improved service performance by 50–79%, and delivered 0–3 month payback for customer experience, operational efficiency, support for new business models and collaboration.