Case Study: Global Software Company achieves cost savings and improved UC&C operational efficiency with NETSCOUT

Software Company Ensures Dependable Unified Communications and Collaboration with Service Assurance

This multinational enterprise software company with more than 7,000 employees faced persistent disruptions in its Unified Communications & Collaboration (UC&C) services. IT struggled to isolate problems because it relied on several dozen disparate monitoring tools—creating inefficiencies, redundant maintenance costs of over $1 million, and no single view for end-to-end service assurance.

The company deployed NETSCOUT’s nGeniusONE, OptiView XG and TruView solutions to gain unified visibility, perform interface-level troubleshooting and run active path and response tests. By consolidating tools and suppliers, IT cut costs, improved operational efficiency, and now reliably monitors and troubleshoots VoIP, video, instant messaging and related QoS to keep UC&C services running smoothly.