Case Study: Smart City Sustains Technology Innovation and Hybrid Workforce Performance with NETSCOUT

Smart City Sustains Technology Innovation and Hybrid Workforce Performance With NETSCOUT

A North American “Smart City” with a history of technology-led civic services struggled as its environment moved to a mix of on‑prem, multi‑cloud, SaaS and a hybrid workforce. Legacy monitoring tools left critical visibility gaps—particularly across VPN, cloud and virtualized environments—leading to frequent War Room incidents and slow troubleshooting as the city prepared migrations (including Microsoft Azure) and continued to support mission‑critical applications and remote employees.

The city implemented NETSCOUT’s nGeniusONE platform with InfiniStreamNG, vSTREAM and nGeniusPULSE (with nPoints) to deliver a single‑pane, packet‑based view across data center, cloud, VPN and SaaS. The solution improved real‑time monitoring and forensics, reduced MTTR and War Room occurrences, enabled confident network and data‑center transformations and sustained reliable 24/7 government services for first responders, unified communications and business applications.