Case Study: Multi-billion-dollar Media Company achieves dramatic MTTR reduction and improved VoIP, UCaaS & SD‑WAN performance with NETSCOUT nGenius Enterprise Performance Management

Service Provider Reduces MTTR in Their Enterprise IT Environment

A multi‑billion‑dollar media company with 50,000+ employees across dozens of offices and contact centers was struggling with poor visibility into VoIP/UCaaS quality, recurring TLS/SSL certificate expirations, and SD‑WAN performance issues at remote sites with limited local IT support — problems that increased call failures, latency, and time spent troubleshooting.

The company deployed NETSCOUT’s nGenius Enterprise Performance Management — including nGeniusONE, InfiniStreamNG appliances (data center and edge), nGenius 5000 packet flow switches, and nGeniusPULSE with nPoints — leveraging ASI “smart data” and proactive certificate monitoring. The solution restored voice quality, enabled WAN troubleshooting with shared metrics for vendor collaboration, supported visibility for 1,000+ apps, and dramatically reduced MTTR while improving IT and employee productivity.