Case Study: Multi‑billion‑dollar Communications Company achieves unified performance, availability, and security visibility with NETSCOUT

Service Provider Protects Customer Care & Revenue with NETSCOUT

A multi‑billion‑dollar communications company with millions of consumer and business subscribers needed better visibility across a globally distributed IT environment—data centers, contact centers, retail stores, colos and remote/branch offices—to maintain performance of customer‑facing websites, contact center voice/data, VPN access, and retail sales systems. The IT team faced scaling challenges in high‑speed (10–100Gb) data centers and wanted to consolidate tools while improving troubleshooting and security across a diverse workforce and infrastructure.

The company deployed NETSCOUT’s single Visibility Without Borders platform—nGeniusONE global managers and servers, InfiniStreamNG appliances, nGenius Packet Flow Switches, nGeniusPULSE with nPoint sensors, and Omnis Cyber Investigator—across core, edge and retail locations. This provided real‑time packet‑level monitoring, synthetic testing, and centralized analytics, resulting in faster detection and resolution (improved MTTK/MTTR), reduced tool clutter, better NetOps/SecOps collaboration, consistent user experience for remote and retail employees, and fewer revenue disruptions.