Case Study: Leading Multi-Billion-Dollar Service Company achieves reduced MTTR and ensured SAP/ERP migration with NETSCOUT Smart Edge Monitoring (VaaS)

Service Company Ensures Quality Performance & User Experience During Application Migration

A 30‑year‑old, multi‑billion dollar waste‑management services company with thousands of employees and dozens of locations undertook a high‑profile migration to a modern SAP/ERP system to consolidate many disparate MIS/ERP applications. IT lacked proactive, in‑depth visibility into network and application performance, resulting in slow detection and long mean time to restore (MTTR) for issues that affected employees and customers.

The company deployed NETSCOUT Smart Edge Monitoring—nGeniusONE with InfiniStreamNG, nGeniusPULSE nPoint devices (hardware and virtual), and 24x7 Visibility as a Service (VaaS)—using NETSCOUT’s ASI to convert traffic into smart data, run synthetic business transaction tests, and map service dependencies. The solution delivered real‑time visibility, faster root‑cause analysis, early detection of disruptions, and reduced MTTK/MTTR enterprise‑wide, ensuring continuity, improved user experience during the ERP migration, and stronger cross‑team collaboration.