Case Study: a leading multi-billion-dollar organization company achieves faster ERP migration performance with NETSCOUT nGenius Enterprise Performance Management

Service Co Assures Quality Performance and User Experience - AWS

The customer, a leading multi-billion-dollar B2B services organization, faced significant performance and user experience challenges during the high-profile migration of its critical ERP system to AWS. After recent acquisitions, the company was consolidating disparate systems, but degradations in the new cloud-based ERP were creating severe productivity issues for employees in remote field offices. To ensure business continuity, they turned to NETSCOUT for a visibility solution.

NETSCOUT implemented its nGenius Enterprise Performance Management solution, including vSTREAM virtual appliances in AWS and the nGeniusONE platform. This provided the deep visibility needed to rapidly troubleshoot the problem, which was pinpointed to TCP window sizing and stack issues. The solution dramatically reduced mean time to repair (MTTR), restoring service levels and user experience for the remote sites. This enabled effective collaboration with their AWS partner and ensured the successful migration of the ERP system.