Case Study: Leader Delivers Managed Service Solution Company achieves reliable VoIP rollouts and improved SLA compliance with NETSCOUT

Service Assurance for New VoIP Service Brings Music to the Ears of this Business Process Provider’s Clients

This business process provider (BPP) delivers managed IT and UC&C services across commercial and government customers and was piloting a Cisco VoIP service as part of its expanding managed offerings. During pilot testing the Network Operations team lacked end-to-end UC&C visibility, and existing APM tools could not isolate recurring call set‑up and registration errors—delaying deployment, raising executive concern, and threatening SLA commitments and revenue opportunities.

The BPP deployed NETSCOUT’s nGeniusONE service assurance with InfiniStream appliances and packet flow switches to gain real-time wire‑data visibility and UC analytics. Dashboards and drill-downs identified a localized registration failure tied to a single IP address, enabling a fast fix and successful rollout; results included improved service quality and SLA compliance, fewer client support calls via shared dashboards, reduced operational silos, and new recurring revenue from the expanded VoIP offering.