Case Study: Statewide Court System achieves reduced MTTR and assured application performance with NETSCOUT

Service Assurance for Custom Applications in a Distributed Judicial Network

The State & County Judiciary — a statewide court system with hundreds of courthouses and tens of thousands of users processing over 300,000 legal transactions per hour — faced escalating performance and availability issues with custom applications (filings, case assignments, payments, etc.). IT needed faster mean-time-to-repair, clearer WAN vs. LAN visibility, and better Unified Communications and Cisco-upgrade diagnostics as user-impact problems reached the Superior Court level.

NETSCOUT deployed nGeniusONE with UC support, InfiniStreamNG (ASI), nGeniusPULSE monitoring, and nGenius 3900 packet flow switches/TAPs to capture wire‑data and deliver real‑time dashboards and service dependency maps. The solution reduced MTTR, unified network/application/business owners around actionable metrics, provided transparent performance reporting to courts, validated Cisco upgrades, and improved readiness for cloud migration.