Case Study: Fortune 500 Technology Manufacturer and Services Provider achieves assured SaaS collaboration performance with NETSCOUT

SaaS Provider Protects End-User Experience with Visibility

This Fortune 500 technology manufacturer and services provider that runs a widely used SaaS conferencing and collaboration platform faced intermittent performance issues that threatened end-user experience. With hundreds of thousands of simultaneous calls, 40 Gb links and a mix of voice, video and data applications, the IT team needed deep, real-time visibility across multiple global data centers to detect and address problems early.

They deployed NETSCOUT’s nGeniusONE Service Assurance (with Global Manager) and InfiniStreamNG on qualified COTS appliances, using ASI to capture wire-level SIP/RTP details and QoE metrics (latency, packet loss, MOS). The single-pane view across hybrid cloud environments improved troubleshooting speed and cross-team collaboration, restored confidence in service delivery, and cut capex/opex by consolidating monitoring and vendor contracts.