Case Study: a leading global cloud-based software provider achieves essential service assurance and security visibility with NETSCOUT

SaaS Gains Essential Visibility for Service Assurance and Security of Customer Facing Network

a leading global provider of cloud-based software was using NETSCOUT’s nGeniusONE platform to monitor its private data centers but faced a new challenge. Following recent infrastructure changes and plans to move services to the cloud, the company needed expanded visibility to protect the availability and performance of its critical SaaS applications from both performance issues and security threats like DDoS attacks.

NETSCOUT provided a solution by expanding the existing nGeniusONE deployment with additional InfiniStreamNG appliances and nGenius 5000 series packet flow switches for comprehensive service assurance. They also implemented Arbor Edge Defense with Arbor Cloud Connect for security. The results included proactive protection for customer-facing services, a reduced mean-time-to-resolve (MTTR) for issues, and seamless team collaboration across the business. This ensured a high-quality user experience and protected the company's revenue.