Case Study: North America Food And Pharmacy Company achieves improved customer shopping experience and faster issue resolution with NETSCOUT

Retailer Assures Quality Shopping Experience with NETSCOUT Solutions and VaaS Team

A leading North American food and pharmacy retailer with thousands of stores and nearly 200,000 employees needed better end-to-end visibility to maintain fast, secure checkout and inventory services across a large, distributed network. Complex retail applications, IoT devices, and scattered data centers made it difficult for the IT team to triage issues quickly, and they required additional managed support to fully leverage their service-assurance tools.

NETSCOUT deployed a managed nGeniusONE service-assurance platform with InfiniStreamNG and vSTREAM appliances and engaged its Visibility as a Service (VaaS) team for 24/7 monitoring and troubleshooting. The combined solution shortened time-to-knowledge and time-to-restore, enabling fixes such as a POS router patch, bandwidth upgrades at distribution centers, resolution of an IoT camera packet-loss issue, and smoother POS migration to Google Cloud—protecting revenue and improving the customer shopping experience.