Case Study: Large E-Commerce Retailer achieves reliable e-commerce performance and sustained sales with NETSCOUT

Retailer Assures E-Commerce Website Performance with NETSCOUT Smart Edge Monitoring Delivers Quality Digital Experience to Millions of Online Customers

A national retailer rapidly shifted to a predominantly e-commerce model during the COVID-19 pandemic, with daily website traffic doubling and millions of dollars in hourly transactions at stake. The IT team faced monitoring blind spots and troubleshooting challenges from an oversubscribed multi-vendor toolset—causing dropped packets, data-loss, database authentication and remote collaboration issues—and lacked the end-to-end visibility needed for lab testing and capacity forecasting.

The company expanded its existing NETSCOUT deployment—upgrading nGeniusONE, adding InfiniStreamNG appliances, nGeniusPULSE with nPoint sensors, and NETSCOUT Premium Support Engineers—to provide smart edge visibility and synthetic testing. The solution closed data center, network and remote-user blind spots, delivered real-time dashboards and alerts for proactive capacity management, ensured reliable performance during peak events, sustained e-commerce sales, and reduced tool sprawl while improving troubleshooting and end-user experience.