Case Study: Large Multi-Billion-Dollar Retailer achieves customer-experience and revenue assurance with NETSCOUT nGeniusONE & nGenius PFS

Retailer Assures Customer Experience and Revenue with Visibility Simplifies Monitoring Ecosystem with nGeniusONE and nGenius PFS from NETSCOUT

A multi‑billion‑dollar North American retailer with hundreds of stores and a large e‑commerce presence relied on its data centers and networks for inventory, payment, and order services. As traffic speeds increased, the IT team identified visibility gaps in core 40G segments and wanted to reduce costs and vendor/tool fragmentation in its monitoring ecosystem to avoid customer‑facing disruptions.

The retailer expanded its existing NETSCOUT deployment with nGeniusONE service assurance, InfiniStreamNG 9800/4800 appliances, and nGenius 7100 series packet brokers running PFOS. This delivered high‑speed packet visibility, consistent ASI smart data for faster detection and resolution, and a single‑vendor monitoring stack—improving interoperability, simplifying vendor management, and shortening time to identify and restore service issues.