Case Study: Global Manufacturing Company achieves reliable plant operations and eliminates IIoT production delays with NETSCOUT nGeniusONE

Resolving Industrial IoT Manufacturing Delays With NETSCOUT

A global manufacturer that expanded e-commerce and modernized its factories faced intermittent production delays from a vendor-supplied HMI/SCADA and PLC-based automation stack. Plant operators saw latency that disrupted manufacturing, but IT could not identify the root cause, so leadership engaged NETSCOUT to help troubleshoot the elusive performance problem.

Using nGeniusONE with InfiniStreamNG appliances and vSTREAM virtual agents to analyze packet-level IIoT traffic, NETSCOUT revealed excessive PLC retransmissions caused by PLC compute faults that repeatedly reset controllers. Correlating those retransmissions with drops in production allowed teams to remediate the PLC behavior, restore reliable plant operations, reduce mean-time-to-remediate, and extend the value of their NETSCOUT visibility investment.