Case Study: U.S. Civilian Government Agency achieves faster MTTR and improved voice/video performance across 500+ sites with NETSCOUT nGeniusONE

Resolving Government Agency Technology Performance Situations Faster with NETSCOUT

A national civilian government agency operating more than 500 remote sites faced significant visibility and performance challenges for its Cisco-based Unified Communications environment and an expanding Microsoft Skype for Business SaaS rollout. Limited local IT support and a reactive approach led to frequent service tickets, impaired voice/video quality, and long mean time to resolution (MTTR).

The agency deployed NETSCOUT’s single-platform solution—nGeniusONE analytics with InfiniStreamNG appliances, vSTREAM virtual appliances for cloud visibility, and onsite support engineering—to establish end-to-end monitoring, automated baselines, alerts, and root-cause analysis. The solution delivered better UC quality for thousands of users, reduced tickets and MTTR through proactive detection, and was further adopted to monitor other critical applications.