Case Study: Leading Network Organization achieves reduced MTTR and improved remote-office productivity with NETSCOUT nGeniusONE and InfiniStreamNG

Remote Office Visibility Helps Reduce MTTR and Improve Productivity

This large organization—supporting thousands of employees and millions of customers from 100+ geographically distributed offices—faced growing challenges troubleshooting network and application performance at remote sites that lacked local IT. Increased use of cloud, SaaS, and UCaaS meant much traffic bypassed the data center where monitoring was already deployed, and an upcoming SD‑WAN migration made reliable, site-level visibility essential to avoid disruptions.

To solve this, IT extended its existing nGeniusONE deployment with a Global Manager and InfiniStreamNG appliances (including 690 remote units, 9800 series, and vSTREAM virtual appliances) to capture packet‑level visibility at each remote office. The result was faster MTTR, improved employee and IT productivity, better collaboration with third‑party vendors, and evidence‑based bandwidth planning that smoothed the SD‑WAN migration.